Jiffy Lube

I'm sure stuff like this happens every day in every industry all over the country, but it sure does look bad. I can't say I'm totally shocked by this, but hopefully alert consumers will keep an eye on the "work" being done for them.

(If you don't have a spare 5 minutes to watch the linked video (who does? Oh yeah... I did...), here's the scoop: a Washington TV station took cars to 9 DC Jiffy Lube locations. 5 of the shops (over half!) talked the car owner into extra services (fuel filter replacement, etc.), charged the owner for the repairs, and hidden cameras proved that Jiffy Lube made no effort to actually do the repair. Selfishness!